Returns/Refunds policy

Returns/Refunds policy

1. Consumer Rights

1.1          We do not state that if a Lot is faulty and all lots are “Sold as Seen” Sale of Goods Act 1979 and Consumer Rights Act 2015 does not apply. You deemed to have satisfied yourself under clause 7 of these terms before bidding.

1.2     We have created this policy to enable you to return or get refund in appropriate circumstances.

1.3     This policy shall apply to all of our customers, irrespective of their geographical location.

1.4     This policy shall apply to all Winning Bidders. We run only timed online auctions via www.expressbidder.co.uk website. We do not accept Bids over the phone.

2. Returns

2.1     If you have no other legal right to return a product and receive a refund or return, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)      Lot has been misdescribed or incorrectly sold by the auctioneer;

(b)      the returned product is unused, in its original and or unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as Brand New, New Tatty Box, New Open Box, New Damaged Box;

(c)      you comply with the procedure set out in this policy in relation to the return of the product; and

2.2     Customs Declaration for International Returns

If you wish to return any items to us from a country on our international deliveries list, please note that you must complete a customs declaration indicating that the package contains returned goods. If you fail to do this, we are unable to accept any import duty or tax incurred in order for the package to reach us.

3. Returns Procedure

3.1     In order to take advantage of your rights under this policy, you must write an email to us returns@expressbidder.co.uk.

3.2     Products/Item returned under this policy is your responsibility until it reaches us, so for your own protection, we would recommend using a tracked or registered delivery service. Return delivery address will provided if we agreed to accept your return.

3.3     You will be responsible for paying postage costs associated with returns under this policy.

4. Exclusions

4.1     The following kinds of products may not be returned under this policy:

(a)      food, drink and any other products liable to deteriorate;

(b)      DVDs, CDs and other audio or video or audio-visual recordings;

(c)      computer software (whether on CD-ROM, DVD-ROM or otherwise);

(d)      newspapers, periodicals, magazines or similar products;

(e)      gift vouchers;

(f)      Clothing e.g. underwear, swimwear;

(g)      Fragrances;

5. Refunds

5.1     We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2     We will not refund to you the original delivery charges relating to the returned product.

5.3     We will not refund to you any costs you incur in returning the product to us.

5.4     We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5     We will process the refund due to you as soon as possible and, in any event, within 7 days following the day we receive the returned product.

6. Improper returns

6.1     If you return a product in contravention of this policy and you do not have any other legal right to a refund or exchange in respect of that product:

(a)      we will not refund the purchase price or exchange the product;

(b)      we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)      if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7. Our details

7.1          Express Bidder (a trading name of Talking Direct Limited).

7.2 We are registered in England and Wales under registration number 06480500, and our registered office is at Abbey House, 450 Bath Road, Uxbridge, UB7 0EB.

7.3 Our principal place of business is at Abbey House, 450 Bath Road, Uxbridge, UB7 0EB.

7.4 You can contact us by writing to the business address given above, by using our website contact form, by email to info@expressbidder.co.uk or by telephone on +44 (0) 20 8671 9932.